Archive for the ‘Recommended Reading’ Category

The downside to social networking, part 1

Friday, December 18th, 2009

As many of you know, Tina, my search guru, has been pushing me into the use of Social Media as a tool to increase my exposure on the web as well as increase business.  So far, I have to say that I have had some pretty impressive results and I’m just getting started.

One of the things that her and I talked about early on was my absolute need for privacy.   Being in the tech field, I have seen a lot of people get “screwed” by their own careless misuse of technology.  I am talking about people being fired over things they said in an online forum or sued over the content of a supposedly “private” email.  

I think that one of the main reasons I was initially reluctant to try out Tina’s Web 2.0 marketing strategies go back to some of the battles I had to go through with my stepdaughters over their use of MySpace.  Out of respect for their privacy, I won’t get into details here but let’s just say the old saying “You can lead a horse to water but you can’t make it drink” is definitely true when it comes to teenagers.  I wish I had a service back then like MyChild From ReputationDefender.  It all worked out though in the end – although they had some issues (and even got busted by us for some things they bragged about) they learned their lessons the hard way and are “responsible” myspace users now.

So, it seems that with all this attention to Web 2.0, we are slipping into a way of communicating that is making it more difficult to draw a clear line that separates your Web life from your real one.  

While this can be a good thing.. Allowing you to connect with new-found friends and re-connect with old ones.. Letting your own voice be heard by an audience that can go from a handful to a thousand in a few hours.. Even giving you the chance to promote yourself and share your life..  It could also be costly.

Before I elaborate, here are a few stats:

  • 50 Million Americans change jobs each year
  • 20 Million Americans are dating online
  • 64% of teens say they do things online that they wouldn’t want their parents to know about. 
  • 53% of American adults use search engines to find information about each other
  • 77% of executive recruiters use search engines to research applicants
  • 26% of college admissions officers use search engines to research candidates

Now add in some stats about the top sites on the ‘net.  As of Nov 18, 2008, among the top 10 sites at Alexa, are:

  • Youtube.com # 3
  • Facebook.com # 5
  • Myspace.com # 7
  • Wikipedia.org # 8
  • Blogger.com # 9

That just covers some of the video sharing, social networking, wiki, and blogging sites. Also in the top 10 are the following four search engines:

  • Yahoo.com #1
  • Google.com #2
  • Live.com #4
  • Yahoo.co.jp #10

What you get when you combine all of these statistics together is that there is an unprecedented rise in the desire to inform and to be informed.  Not only that, but it can be done so easily now.  I’m even willing to bet that right now, you probably have an open tab on your browser that is running at least one of, or one that is closely related to, the sites I mentioned above.

Am I right?

In my next article, I am going to go into some more specifics about my concerns with Web 2.0 and social networking.  I am also going to talk about how you can “do” social media while keeping your online “footprint” strictly in check.  We’ll also talk about how services like ReputationDefender can help.

Let’s talk about listening..

Wednesday, July 8th, 2009

I write about this a lot – and rightfully so – I believe it is one of the most fundamental things that a business can do to increase sales, customer satisfaction, ROI, TCO, IRR or whatever acronym or metric you want to use. Why do I believe this? Because I have proven it.

The topic: LISTEN TO YOUR CUSTOMERS!

Your customers will tell you what they want – but most of the time they won’t make you listen to them. One of the things that I always try to help my clients do is find ways to measure the wants and needs of their customers. Not just the customers you like and maybe have a chummy relationship with, but even those that you might feel are a little more of a pain to deal with. Have you ever given thought to why they might be a pain in the first place? Usually they will tell you.

In his book The Magic of Thinking Big, David Schwartz tells us that Big people monopolize the listening and small people monopolize the talking. In all of my reading, I have found listening to your customer to be one of the most common qualities that all marjor business success stories have in common.

In all this talk about listening, I keep talking about your customers. I’m not talking about just your current customers, although that’s a good start. You should also look into capturing the opinions of customers that decide not to do business with you. Even better, find out what happened to those customers who have done business with you before but don’t anymore. You might think you know the answer already, but ask anyway. I have found that many times people are surprised at what they find!

Another strategy is to talk to the folks that are on the front lines with the customer like your delivery driver, customer service rep or salesperson – find out what they think – get their opinion on how you’re doing as well. Make it anonymous if you want – you are looking for honesty not praise here. Sam Walton, founder of Wal-Mart once flew his aircraft to Mt. Pleasant, Texas and parked it with instructions to the copilot to meet him 100 or so miles down the road. He then flagged down a Wal-Mart semi-truck and rode the rest of the way to “chat with the driver.” When asked about it, he said that it “seemed like so much fun” and that he had learned much. 

In business today, you have the ability to collect and process an enormous amount of information. Perhaps I should rephrase that – you have always had the ability to collect the information – but through a strong systems strategy, you have the ability to store, organize, search and act upon the information you collect. Customer feedback is a crucial part of this cycle. Why do you think that just about any time you buy something online these days you get a questionairre in your email a few days later? 

Think about it.

Today In Tech History Updates on Twitter

Saturday, November 1st, 2008

Wow it has been a little while since I updated this blog. Seems we are all a little busy scrambling to make the best of the US Economic situation. Fortunately, companies are now trying to do less with more, which is a solution we as software and web developers can definitely help with – and has been keeping us here at Mosier Information Services VERY busy.

So the other day, Tina (my marketing Genius) managed to get me addicted to twitter. Gee thanks. I always thought that one of the ways I manage stay productive is to avoid such services (mainly because I know my personality and what happens when I discover a new toy).. But she swears that it is a great way to keep in touch with clients and since I trust her implicitly, I dove in head first. 

Check us out: http://twitter.com/mosierdata

Just for giggles, I am going to send out interesting “Today in tech history” tweets on a daily basis.. Most of the time it will be once or twice a day, but some dates are really exciting and might have 3 or 4. Just some interesting computer history facts and other technology breakthroughs and events. 

Well, thats it for now. I will write again soon to update everyone on some exciting new changes that have been taking place here at the old MosierData.com.